Refund policy

Refund Policy — Waypoint Teaching

Last updated: November 5, 2026

1.1 Digital products; final sale. All products sold on Waypoint Teaching are digital files delivered electronically. Once a product has been downloaded or otherwise accessed, the sale is final and nonrefundable. Digital files cannot be returned, and a downloaded file cannot be un-downloaded. This policy applies to all single products, bundles, discounted purchases, and purchases made with store credit or a discount code.

1.2 Before you buy. Product descriptions, previews, and sample pages are provided so you can confirm a resource fits your needs before purchasing. Please review them carefully. A purchase made in error, a change of mind, dissatisfaction with a resource's content or style, or a resource that does not meet your expectations after download is not eligible for a refund.

1.3 Exceptions. We will consider a refund or replacement, on a case-by-case basis and in our sole discretion, where one of the following applies: (a) You were charged more than once for the same product in the same transaction; (b) The file delivered to you is corrupt, incomplete, or will not open, and we are unable to provide you with a working copy; (c) You received a materially different product from the one described on the product page; (d) The product description contained a material error that affected your purchase decision; or (e) The product was removed from the store for intellectual property reasons after your purchase.

1.4 Partial refunds and bundles. Where an exception applies to only part of a bundle, we may, at our discretion, replace the affected file, refund the affected portion, or refund the bundle in full. Refunds may be issued in full or in part at our discretion, depending on the circumstances.

1.5 How to request a refund. Email connecteducationresources@gmail.com within 30 days of purchase and include your order number, the product name, and a description of the problem. We will acknowledge your request within 2 business days and, where an exception under Section 1.3 applies, will either replace the file or issue a refund to your original method of payment. Refunds are issued only to the payment method used for the original purchase. Any discount code or store credit used for the original purchase is not reissued or refunded. We reserve the right to request additional information reasonably necessary to verify a claim.

1.6 Memberships. Membership payments cover the billing month for which they are paid and are nonrefundable for a month already begun, except where the membership did not function as described. Cancelling a membership stops future charges; it does not refund the current billing month. Monthly store credit is issued as a single-use discount code. Once a code has been used, it cannot be refunded, reissued, or exchanged for cash, and unused codes expire at the end of the billing month for which they were issued and carry no cash value.

1.7 Chargebacks. If you believe you have been charged in error, please contact us first at the email address above so we can resolve it directly. We reserve the right to suspend or terminate the account of any customer who initiates a chargeback without first contacting us, where the charge is found to be valid.

1.8 Changes to this policy. We may update this Refund Policy from time to time. The version in effect is the one published on this page at the time you place your order.